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Refund policy

Refund Policy

Thank you for shopping with KANDYPLAY! We take great care in curating and delivering high-quality products to you. Please read our refund policy carefully before making a purchase.

Returns

We only accept returns under the following conditions:

  1. Eligibility

    • Items must be unused, unworn, and in their original packaging with all tags and labels intact.
    • Items must be returned within 7 days of delivery.
  2. Non-Returnable Items
    The following items are not eligible for return:

    • Sale or clearance items.
    • Personalized, custom-made, or special-order items.
    • Intimate items (e.g., undergarments, swimwear) for hygiene reasons.
  3. Condition
    We reserve the right to deny a refund if the item is returned in a condition different from how it was delivered (e.g., damaged, used, or without original packaging).


Refunds

Refunds will only be issued under the following conditions:

  1. Approval Process

    • Refund requests must be submitted via our Returns Portal within 7 days.
    • Supporting evidence, including photos of the item, must be included for review.
  2. Processing Time

    • Approved refunds will be processed within 10 business days.
    • Refunds are issued to the original payment method only.
  3. Shipping Costs

    • Original shipping costs are non-refundable.
    • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@kandyplay.com within 48 hours of delivery with photos of the item and packaging. We will evaluate the issue and provide a replacement or refund as appropriate.


Exchanges

Due to the limited nature of our inventory, we do not offer direct exchanges. Please initiate a return for the item and place a new order for the desired product.


We’re here to help!
For any questions or concerns, feel free to contact our support team at info@kandyplay.com.

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